Terms and Conditions

I) Platform

Ya-Hub® and ya-hub.com (“The Platform”) are the property of Ya-Hub Ltd. Ya-Hub Ltd is a London based company (86-90 Paul Street London, EC2N 4NE, United Kingdom), registered in England and Wales (No 13341434 – VAT No GB 379 6748 23). Ya-Hub Ltd has secondary offices at 141 Avenue Félix Faure, 75015 Paris (Ya-Hub Paris) and at 66 West Flagler Street, Miami, FL 33130 (Ya-Hub LLC – EIN: 38-4180213).

 

Confidentiality

 

The Platform runs under HTTPS with a valid certificate guaranteeing secure communications in The Platform’s chat room.

 

A Non-Disclosure Agreement can be signed upon request between The Platform’s users and Ya-Hub Ltd.

 

Service

 

Ya-Hub® or The Platform is an online SaaS platform with non-binding service.

 

Payment process

 

Customers are to pay Ya-Hub Ltd upon every confirmed order by bank transfer or via Electronic Money. Payment terms are 100% upon ordering. Late payments will automatically suspend the service.

 

Free account (for Clients)

 

Clients can create their Free account here: https://ya-hub.com/go. The Free account includes all essential features. Access to the platform is free in this case, with no time limit. Services can be purchased once in the platform. Services are not free.  

 

Agency fee

 

Monthly or yearly fee of 1% based on in-app service sales generated by Agencies.

 

II) Services

Ya-Hub Ltd is a London based company (86-90 Paul Street London, EC2N 4NE, United Kingdom), registered in England and Wales (No 13341434 – VAT No GB 379 6748 23). Ya-Hub Ltd has secondary offices at 141 Avenue Félix Faure, 75015 Paris (Ya-Hub Paris) and at 66 West Flagler Street, Miami, FL 33130 (Ya-Hub LLC – EIN: 38-4180213).

 

Services providers & Ya-Hub Ltd

 

In return for the service performed, Ya-Hub Ltd shall pay to the Service Provider a fee equivalent to the price agreed on with the Service Provider upon works start. If the deadline as agreed on upon works start is not respected by the Service Provider for any reason unless Force Majeure case*, a penalty will apply and the Customer shall pay 70% of the agreed fee to the Service Provider.

 

The Service Provider must be available immediately to rectify mistakes as part of the delivered services for example, during 7 days, after delivery of the services, in order to be eligible for payment.

 

Ya-Hub Ltd will consider to apply a fair discount on the service(s) provided if the Service Provider has not delivered services that meet Ya-Hub Ltd’s expectations in terms of quality.

 

The Service Provider is not allowed to contact Ya-Hub Ltd’s customer(s) under any circumstances unless Ya-Hub Ltd formally asks for it.

 

The price shall be payable in the following manner: 100% within 60-90 days E.O.M. upon reception of the Service Provider’s invoice when Ya-Hub Ltd’s customer(s) will have paid Ya-Hub Ltd in full. Invoices will have to be sent to Ya-Hub Ltd up to 60 days after completion of works, unless specific agreement.

 

Above 60 days, payments will be delayed, at the Customer’s discretion. The above sums shall be payable by bank transfer or via Electronic Money.

 

Service Providers are allowed to send invoices bearing date of sending to Ya-Hub Ltd, once Ya-Hub Ltd has formally validated the Service Providers’ works. Purchase Orders (POs) sent by Ya-Hub Ltd to the Service Provider are a guarantee of payment, once Ya-Hub Ltd’s customer(s) will have paid Ya-Hub Ltd in full. Therefore, POs do not guarantee payment delays. Service Providers who work with Ya-Hub Ltd automatically accept Ya-Hub Ltd’s payment terms.

 

Force Majeure case*

 

Performance of all or part of the contractual obligations incumbent on the Parties under the terms herein shall be deferred in the event of force majeure.

 

Force majeure means any event that the Parties could not be expected to foresee, that is entirely beyond the control of the defaulting Party, and that prevents the obligations of the Agreement from being performed as originally intended.

 

The Parties agree that the following in particular shall be considered cases of force majeure: war riots, fire, strike, inability to procure, and general transportation stoppage.

 

In the event of force majeure, as defined above, the invocating Party shall give notice to the other Party by registered letter with bill of receipt, email with bill or receipt or by telex or facsimile transmission within eight days of the event.

 

In the event of deferral, the term of the Agreement shall be extended accordingly.

 

Ya-Hub Ltd and its customers

 

Ya-Hub Ltd’s Commitment : A Non-Disclosure Agreement can be signed upon request between the customers and Ya-Hub Ltd. Our business developers, project managers and consultants always sign a Non-Disclosure Agreement when starting working with Ya-Hub Ltd.

 

Ya-Hub Ltd cannot be held responsible in case of dissatisfaction from a customer whatever the amount involved in any project in relation with our services.

 

Once the customer agrees on our quote(s) or commercial offer(s) – hence confirming an order or if he sends in a validated order form – he therefore agrees and accepts fully our terms and conditions.

 

Furthermore, the customer cannot modify the delivered works but can add and/or send to Ya-Hub Ltd comments separately whenever needed.

 

All the contents translated by Ya-Hub Ltd are the intellectual property of Ya-Hub Ltd until the customer(s) pay(s) Ya-Hub Ltd in full for the said translation service(s).

 

All non-translation related services including desktop publishing (DTP), copywriting, transcreation, shall be charged to the customer(s) and shall be payable by the customer(s) unless otherwise specified.

 

Customers can ask for a review until after 7 days from date of delivery. They can if unsatisfied claim for a compensation in accordance with Ya-Hub Ltd’s internal rules. No compensation shall be claimed over 7 days.

 

Customers are to pay Ya-Hub Ltd upon every confirmed order by bank transfer or via Electronic Money (above £500.00 / €500.00 / $500.00 per transaction the Customer shall pay half of transaction fees in addition to the invoiced amount). Payment terms are 100% upon ordering or 100% upon delivery.

 

Payment terms can be within 30 days from date of invoice in case of a specific arrangement between Ya-Hub Ltd and the customer. In the event of a limited-time promotional offer, invoicing will occur no later than the last day of the said promotional offer. Late payments will automatically incur a fixed fee of £40.00 / €40.00 / $40.00 payable within 10 days. Failure to pay the late payment fees will automatically put an end to commercial relations between Ya-Hub Ltd and its customer.

 

No minimum orders. Prices can be changed by Ya-Hub Ltd without notice.