FAQ

Platform Accounts & Billing

1. How does the free account work?

Visit https://ya-hub.com/go to create a free account with limited feature access. On-demand services purchased through the platform are paid, not free, unless specified otherwise by the Supplier. You can buy services directly on the platform or request a quote via email.

2. What is included in the free plan?

The free plan provides limited access to core platform features, including the project management tool, chat, basic cloud storage, and profile setup.

3. Can I change or cancel my plan?

Yes. You can cancel a free or paid account at any time by contacting your account manager. To upgrade or change your plan, select your desired package at https://ya-hub.com/go to submit a request or email us.

4. Am I locked into a long-term contract?

No. There is no obligation to sign long-term contracts. For paid accounts, the specific contract length is agreed upon upfront during signup, and the full balance for that period is paid upfront.

5. What payment methods are accepted, and can I pay quarterly?

We accept Visa, MasterCard, PayPal, and wire transfers. Debit or credit card details are not required to create a free account. To discuss custom payment terms such as quarterly billing, contact your account manager.

6. Are there any setup or overage fees?

There are no setup fees or overage fees, as usage limits are built directly into both free and paid packages. Technical support is provided free of charge for all paid accounts.

7. Is my data secure?

Yes. The website and platform utilize the HTTPS protocol to ensure all data remains private and secure.

Integrations & Services

8. Does Ya-Hub integrate with third-party applications?

The platform currently has several embedded APIs, and additional third-party integrations are planned.

9. How do I purchase services on the platform?

Both free and paid client account users can purchase services directly on the Ya-Hub platform by validating quotes and paying invoices from their linked suppliers, either on or off the platform.

10. How do I set up Gmail to send emails through Ya-Hub?

a) Enable 2-Step Verification in your Google Account security settings and generate an App Password.
b) In Ya-Hub’s SMTP settings, input the following configuration:

Host: smtp.gmail.com
Port: 465
Encryption: SSL

Username & From Address: Your Gmail address
Password: The generated App Password (not your regular login password)

c) Run a test configuration within Ya-Hub to confirm.

CRM & CSV Management

11. How do I import CSV files into the platform CRM?

Create an XLS or XLSX file with these exact column headers: Name – Company – Email – Phone – Second Phone – Social – Title/Skills – Notes. Then convert the file to CSV format using an online tool, then upload it via CRM section > CRM head menu.

12. Why is my CSV contact list failing to upload to the Ya-Hub platform?

Upload failures are typically caused by incorrect character encoding, invalid symbols, or formatting errors. Resolve this by applying the following adjustments:

-Encoding: Save your file specifically as CSV UTF-8 to handle international characters properly.
-Special Characters: Clean your email list before importing. Email addresses containing accents or special characters will cause the import to fail. Remove non-standard symbols like “|” or “+” from names and companies.
-Structure: Ensure your headers match the required criteria, and delete any empty rows at the bottom of the file.
-Batching: If issues persist, upload the data in smaller batches to isolate the specific record causing the error.

13. Is there a limit on the number of contacts in my lists?

Client and supplier contact lists are limited to a maximum of 50 contacts per list to maintain optimal platform performance. There is no contact limit for admin lists.

Email Campaigns

14. How many recipients can I include in an email campaign, and how many batches can I send daily?

You can send campaigns to up to 50 recipients at a time. You are permitted up to three batches per day, keeping the absolute daily total under 100 recipients. For optimal delivery, send two batches simultaneously and schedule the third batch 2 to 3 hours later.

15. How long does it take to send email campaigns, and do attachments affect this?

On a fast computer, sending an email to 50 recipients takes 10 to 15 seconds; on slower hardware, it may take up to 30 seconds. Attaching files (e.g., a 1MB PDF) doubles the sending time, extending a 25-recipient campaign to roughly 30 seconds and a 50-recipient campaign to roughly 60 seconds.

Document & Workspace Management

16. How do I create document templates in the Billing section?

Navigate to the Templates area within the relevant department. Define your payment types and default notes for invoices, estimates, or purchase orders, then save the template.

17. What are the maximum page limits for platform documents, and what happens if I exceed them?

To prevent system performance degradation, adhere to the following limits:

-Billing Documents: Maximum 5 pages.
-Bookkeeping Module: Maximum 50 pages per bank statement.
-Balance Sheet Module: Maximum 10 pages.

If documents exceed these limits, archive them by downloading them or moving them to the Digital Asset Management (DAM) system to maintain an efficient workspace.

Support

18. I have more questions. How do I get in touch?

Contact our support team directly for further inquiries. Technical and account assistance is available 24/7/365.