FAQ

1. How does the free account work?

Simply visit https://ya-hub.com/go and create your free account, which comes with limited features. Once you’re logged in, you can purchase services directly on the platform or request a quote on our Contact page or via email (info@ya-hub.com) and complete your purchase via email. Please keep in mind that the on-demand services available on the platform are paid for, not free, unless specified otherwise by the Supplier who proposes the services.

2. Can I change my plan later?

To do so, go to https://ya-hub.com/go and select the package you would like to obtain. You will then be redirected to our Contact page, where you can submit your request, and a member of our team will get back to you ASAP to get this processed. Alternatively, you can email us at info@ya-hub.com.

3. What’s included in my free plan?

You have limited access to the platform’s features, which include the project management tool, chat, basic cloud storage, and profile setup.

4. Do I have to sign a long-term contract?

You may cancel your free or paid-for account at any time. If you have a paid-for account, the length of your contract was agreed upon between you and us when you signed it; however, there is no obligation to sign a long-term contract, and we are flexible.

5. What payment methods do you accept?

We accept all major payment methods, including Visa, MasterCard, PayPal, and wire transfers.

6. Do I need to enter my debit or credit card information to sign up?

When you create a free account, we do not require your debit or credit card information. When you sign up for a paid-for account, you will be required to pay for the specified period upfront, and you will be able to pay using the standard payment methods, including wire transfers.

7. Are there any setup fees?

There are no setup fees. Furthermore, technical support is provided for free on paid accounts.

8. Are there any overage fees?

There are no overage fees since usage is limited in both free and paid-for packages.

9. Can I pay quarterly?

Please contact your Account Manager here to discuss payment terms.

10. Will my data be private and safe?

Our website and platform use the HTTPS protocol, ensuring your data is always private and secure.

11. Can I cancel my account at any time?

Yes, you can cancel your free account or paid-for account at any time. You can ask your Account Manager to do it for you. In the paid-for account, you will pay for the entire period for which you signed up upfront.

12. Does Ya-Hub integrate with 3rd party apps?

There are several APIs embedded in the platform, and more third-party integrations are planned.

13. In addition to software access, how can I purchase services?

Client account users (free or upgraded/paid-for) can purchase services directly on the Ya-Hub platform by validating quotes and paying invoices from their linked Supplier(s) on or off the platform.

14. How do I import CSV files to the platform’s CRM?

Create an XLS or XLSX file where you should add these head titles (column names): Name – Company – Email – Phone – Second Phone – Social – Title/Skills – Notes. Then convert it to CSV using an online tool, and quickly upload your new contacts to the Ya-Hub platform’s CRM (CRM section > CRM head menu).

15. How do I create templates for documents in the Billing section?

To create templates for documents in the Billing section, navigate to the Templates area within the department. Define the payment types and notes you want to include for invoices, estimates, or purchase orders, then save the template for future use.

16. How do I set up my Gmail account to send emails through Ya-Hub?

First, generate an app password in your Google account’s security settings (2-step verification is required). Then, in Ya-Hub’s SMTP settings, input your Gmail address as both the username and from address, `smtp.gmail.com` as the host, port 465, SSL encryption, and the generated app password (not your regular Gmail password). Finally, test the configuration in Ya-Hub.

17. What are the maximum page limits for documents in the Billing, Bookkeeping, and Balance Sheet modules?

Billing documents should be no longer than 5 pages for optimal performance. Bookkeeping supports up to 50 pages per bank account statement. Balance Sheets should be limited to 10 pages. If your documents exceed these limits, we recommend archiving them by downloading or moving them to the Digital Asset Management (DAM) system to keep your workspace efficient and organized.

18. What happens if I exceed the document page limits?

Exceeding the page limits may affect system performance. To maintain smooth operation, it’s best to archive older or unused documents by downloading them or storing them in your DAM. This also helps keep your workspace tidy.

19. How many recipients can I include in a single email campaign?

You can send emails to up to 50 recipients per campaign. This ensures efficient sending without putting too much load on the system.

20. How long does it take to send emails to multiple recipients?

On a fast computer, sending an email to 50 recipients usually takes 10 to 15 seconds. On slower computers, it may take up to 30 seconds.

21. Does adding attachments affect email sending time?

Yes. For example, attaching a 1MB PDF file like a CV can double the sending time. Sending to 25 recipients with such an attachment may take around 30 seconds, and about 60 seconds for 50 recipients.

22. Are there any restrictions when importing email addresses?

Email addresses containing accents or special characters can cause the import process to fail. To avoid this, clean your email list by removing such addresses before importing them into the CRM.

23. Is there a limit on the number of contacts in Client or Supplier lists?

Yes. Client and Supplier contact lists are limited to 50 contacts per list to maintain optimal performance. There is no limit on Admin contact lists.

24. Can I send multiple email batches in a day?

You can send up to three batches per day, each with fewer than 100 recipients in total. For smooth delivery, we recommend sending two batches simultaneously, then scheduling the third batch 2 to 3 hours later.

25. I have more questions

Please contact our team if you have any further questions. We will be very happy to respond to your queries. Our team is available 24/7/365 for you.