Terms and Conditions
I) Platform
Ya-Hub® and ya-hub.com (“The Platform”) are the property of the Ya-Hub Group (“Ya-Hub”). Ya-Hub’s UK company, Ya-Hub Ltd is based in London (86-90 Paul Street London, EC2N 4NE, United Kingdom), and registered in England and Wales (No 13341434 – VAT No GB 379 6748 23). Ya-Hub has a US company located at 66 West Flagler Street, Miami, FL 33130 (Ya-Hub LLC – EIN: 38-4180213). Ya-Hub has a commercial office in France located at 141 Avenue Félix Faure, 75015 Paris (Ya-Hub Paris).
Confidentiality
The Platform runs under HTTPS with a valid certificate, guaranteeing secure communications in The Platform’s chat room.
A Non-Disclosure Agreement can be signed upon request between The Platform’s users and Ya-Hub.
Service
Ya-Hub® or The Platform is an online SaaS platform with non-binding service.
Payment process
Customers are to pay Ya-Hub upon every confirmed order by bank transfer or via Electronic Money. Payment terms are 100% upon ordering. Late payments of monthly or yearly subscriptions will suspend the service with 12-hour notice.
Free account (for Clients)
Clients can create their Free account here: https://ya-hub.com/go. The Free account includes all essential features. Access to the platform is free in this case, with no time limit, although the account may be terminated at any time by Ya-Hub at Ya-Hub’s discretion. Services can be purchased on the platform.
Pro and Enterprise accounts
There can be 5 Free Clients accounts linked to any Supplier; above 5 free Clients there will be an extra charge.
Each Supplier (Pro/Enterprise) account has a 20 MB upload limit, 20 conversations maximum, and 20 projects maximum; above that, there will be an extra charge.
Each paid-for Client (Enterprise) account has a 20 MB upload limit, 20 conversations maximum, and 20 projects maximum per user; above that, there will be an extra charge.
Supplier fee
Monthly or yearly fee of 1% based on in-app service sales generated by Suppliers. Suppliers are required to share sales data at the end of each month. Failure to share sales data with Ya-Hub (email: info@ya-hub.com) and/or failure to pay the monthly Supplier fee upon receiving our invoices will suspend access to the platform with a 12-hour notice.
Web Scraping feature – Disclaimer
The built-in web scraping feature is intended for legitimate business purposes, such as market research and lead generation.
Users are responsible for ensuring their use of the feature complies with all relevant laws and regulations. Ethical usage is emphasized, with a strong recommendation against using the feature for spamming or illegal activities.
While the feature aims to provide accurate data (including email) scraping capabilities, no guarantees are made regarding the reliability or completeness of the information obtained, and users should be aware that interactions with third-party websites are outside Ya-Hub’s control.
The feature is provided on an “as is” basis, without any warranties regarding its functionality or suitability for specific needs. Ya-Hub does not guarantee that the feature will be free from errors or interruptions and retains the right to modify or discontinue the feature at any time.
Users must acknowledge that they use the feature at their own risk and that Ya-Hub is not liable for any damages or data loss resulting from its use.
Additionally, users agree to indemnify Ya-Hub against any claims arising from their use of the feature.
Users must ensure compliance with all applicable laws, including export control regulations.
Ya-Hub may modify this disclaimer at any time, with changes taking effect immediately upon posting.
For any questions about the disclaimer, users can contact Ya-Hub directly. By using the feature, users agree to the terms outlined in the disclaimer.
Email Marketing feature – Disclaimer
By using the email marketing feature, users agree to adhere to all relevant laws and regulations governing email communications, including but not limited to anti-spam legislation (e.g., GDPR, CAN-SPAM Act).
Users are responsible for obtaining and maintaining recipient consent for email communications and ensuring compliance with applicable regulations.
Misuse of the email marketing feature, including sending unsolicited emails, fraudulent content, or engaging in phishing activities, is strictly prohibited and may result in account suspension or termination.
Ya-Hub accepts no liability for penalties or damages arising from non-compliance with email marketing laws or practices.
II) Services
Ya-Hub’s UK company, Ya-Hub Ltd, is based in London (86-90 Paul Street London, EC2N 4NE, United Kingdom), and registered in England and Wales (No 13341434 – VAT No GB 379 6748 23). Ya-Hub has a US company located at 66 West Flagler Street, Miami, FL 33130 (Ya-Hub LLC – EIN: 38-4180213). Ya-Hub has a commercial office in France located at 141 Avenue Félix Faure, 75015 Paris (Ya-Hub Paris).
Services providers & Ya-Hub
In return for the service performed, Ya-Hub shall pay to the Service Provider a fee equivalent to the price agreed on with the Service Provider upon work starts. If the deadline as agreed upon the start of work is not respected by the Service Provider for any reason, unless Force Majeure case*, a penalty will apply, and the Customer shall pay 70% of the agreed fee to the Service Provider.
The Service Provider must be available immediately to rectify mistakes as part of the delivered services, for example, within 7 days, after delivery of the services, in order to be eligible for payment.
Ya-Hub will consider applying a fair discount to the service(s) provided if the Service Provider has not delivered services that meet Ya-Hub’s expectations in terms of quality.
The Service Provider is not allowed to contact Ya-Hub’s customer(s) under any circumstances unless Ya-Hub formally asks for it.
The price shall be payable in the following manner: 100% within 60-90 days E.O.M., upon receipt of the Service Provider’s invoice, Ya-Hub’s customer(s) will have paid Ya-Hub in full. Invoices will have to be sent to Ya-Hub up to 60 days after the completion of work, unless there is a specific agreement.
Above 60 days, payments will be delayed, at the Customer’s discretion. The above sums shall be payable by bank transfer or via Electronic Money.
Service Providers are allowed to send invoices bearing the date of sending them to Ya-Hub, once Ya-Hub has formally validated the Service Providers’ work. Purchase Orders (POs) sent by Ya-Hub to the Service Provider are a guarantee of payment, once Ya-Hub’s customer(s) have paid Ya-Hub in full.
Therefore, POs do not guarantee payment delays. Suppliers’ invoice amounts must match PO amounts. Service Providers who work with Ya-Hub automatically accept Ya-Hub’s payment terms.
Force Majeure case*
Performance of all or part of the contractual obligations incumbent on the Parties under the terms herein shall be deferred in the event of force majeure.
Force majeure means any event that the Parties could not be expected to foresee, that is entirely beyond the control of the defaulting Party, and that prevents the obligations of the Agreement from being performed as originally intended.
The Parties agree that the following in particular shall be considered cases of force majeure: war riots, fire, strike, inability to procure, and general transportation stoppage.
In the event of force majeure, as defined above, the invocating Party shall give notice to the other Party by registered letter with bill of receipt, email with bill or receipt or by telex or facsimile transmission within eight days of the event.
In the event of deferral, the term of the Agreement shall be extended accordingly.
Ya-Hub and its customers
Ya-Hub’s Commitment : A Non-Disclosure Agreement can be signed upon request between the customers and Ya-Hub. Our business developers, project managers and consultants always sign a Non-Disclosure Agreement when starting to work with Ya-Hub.
Ya-Hub cannot be held responsible for any dissatisfaction from a customer, whatever the amount involved in any project in relation to our services.
Once the customer agrees on our quote(s) or commercial offer(s) – hence confirming an order or if he/she sends in a validated order form – he/she therefore agrees and fully accepts our terms and conditions.
Furthermore, the customer cannot modify the delivered works but can add and/or send to Ya-Hub comments separately whenever needed.
All the contents translated by Ya-Hub are the intellectual property of Ya-Hub until the customer(s) pay(s) Ya-Hub in full for the said translation service(s).
All non-translation-related services, including desktop publishing (DTP), copywriting, and transcreation, shall be charged to the customer(s) and shall be payable by the customer(s) unless otherwise specified.
Customers can ask for a review until after 7 days from date of delivery.
They can, if unsatisfied, claim compensation in accordance with Ya-Hub’s internal rules. No compensation shall be claimed over 7 days.
Customers are to pay Ya-Hub upon every confirmed order by bank transfer or via Electronic Money. Above €500.00 (Ya-Hub Ltd) / US$500.00 (Ya-Hub LLC) per transaction, the Customer shall pay half of the transaction fees in addition to the invoiced amount. Payment terms are 100% upon ordering or 100% upon delivery.
Payment terms can be within 30 days from the date of the invoice in the case of a specific arrangement between Ya-Hub and the customer. In the event of a limited-time promotional offer, invoicing will occur no later than the last day of the said promotional offer. Late payments will automatically incur a fixed fee of €40.00 (Ya-Hub Ltd) / US$40.00 (Ya-Hub LLC) payable within 10 days. Failure to pay the late payment fees will automatically put an end to commercial relations between Ya-Hub and its customers.
There are no minimum orders. Prices can be changed by Ya-Hub without notice.