Frequently Asked Questions

1. How does the free account work?


Just go to https://ya-hub.com/go and create your free account. The free account has limited features. Once in your free account you can purchase our translation (or copywriting, transcription, subtitling, voice-over, interpreting) services directly within the platform or you can request a quote and deal with your purchase via email. Translations are not free, these are paid-for additional services that are available from within the platform.   


2. Can I change my plan later?


To do so, go to https://ya-hub.com/go and select the package you would like to obtain. 


3. What’s included in my free plan?


You have access to the platform with limited features namely the project management tool, the chat (communicating with your translators), basic cloud storage and the profile setup. 


4. Do I have to sign a long-term contract?


No, your free account can be cancelled any time. The paid-for packages are on a monthly basis.  


5. What payment methods do you accept?


We accept Visa, Mastercard, PayPal payments and wire transfers. 


6. Do I need to enter my credit card info to sign up?


We don’t ask you to enter your debit or credit card details upon creating your free account. However, if you decide to choose a paid-for package, your payment details have to be entered. 


7. Are there any setup fees?


There are no setup fees. Additionally, technical support is free on paid-for accounts. 


8. Are there any overage fees?


There are not any overage fees since usage is capped in both free and paid-for packages. 


9. Can I pay quarterly?


Please contact your Account Manager here – to discuss payment terms. 


10. Will my data be private and safe?


Absolutely, you data will be private and safe at all time since we use the HTTPS protocol throughout our website and platform. 


11. Can I cancel my account at any time?


Yes, you can cancel your free account or paid-for account at any time. You can ask your Account Manager to do it for you or you can do it by yourself from the profile section of the platform. In the paid-for account you will pay for the full month.   


12. Does Ya-Hub integrate with 3rd party apps?


Yes, on the paid-for accounts Ya-Hub integrates with office applications as well as computer assisted translation and machine translation external tools. 


13. In addition to software access, how can I purchase services? Namely: translation, copywriting, transcription, subtitling, voice-over, interpreting?


You can purchase services from within the platform through credit purchase. You can also contact your Account Manager to obtain a quote and manage the purchase via email. This our services’ website: https://ya-hubtranslations.com. Ya-Hub Group includes the Ya-Hub platform along with the Ya-Hub Translations agency. 


13. I have more questions


Please contact our team, if you have any further questions. We will be very happy to respond to your queries. Our team is available 24/7/365 for you.