1. How does the free account work?
Simply visit https://ya-hub.com/go and create your free account, which comes with limited features. Once you’re logged in, you can purchase our translation (or copywriting, transcription, subtitling, voice-over, and interpreting) services directly on the platform, or request a quote and complete your purchase via email. Please note that translations and other services are paid and not free.
2. Can I change my plan later?
To do so, go to https://ya-hub.com/go and select the package you would like to obtain.
3. What’s included in my free plan?
You have access to the platform with limited features, including the project management tool, chat (for communicating with your translators), basic cloud storage, and profile setup..
4. Do I have to sign a long-term contract?
No, you can cancel your free account at any time. The paid packages are billed on a monthly basis.No, you can cancel your free account at any time. The paid packages are billed on a monthly basis..
5. What payment methods do you accept?
We accept Visa, Mastercard, PayPal payments and wire transfers.
6. Do I need to enter my credit card information to sign up?
We don’t require your debit or credit card details when creating a free account. However, if you choose a paid package, you’ll need to enter your payment information.
7. Are there any setup fees?
There are no setup fees. Additionally, technical support is free on paid-for accounts.
8. Are there any overage fees?
There are not any overage fees since usage is capped in both free and paid-for packages.
9. Can I pay quarterly?
Please contact your Account Manager here – to discuss payment terms.
10. Will my data be private and safe?
Absolutely, your data will be private and safe at all times since we use the HTTPS protocol throughout our website and platform.
11. Can I cancel my account at any time?
Yes, you can cancel your free account or paid-for account at any time. You can ask your Account Manager to do it for you. In the paid-for account, you will pay for the full month.
12. Does Ya-Hub integrate with 3rd party apps?
Yes, on the paid-for accounts Ya-Hub integrates with office applications as well as computer-assisted translation and machine-translation external tools.
13. In addition to software access, how can I purchase services? Namely: translation, copywriting, transcription, subtitling, voice-over, interpreting?
You can purchase translation services directly on the Ya-Hub platform using credits, or contact your Account Manager for a quote and complete the purchase via email. Visit our translation services website at https://ya-hubtranslations.com. The Ya-Hub Group includes the Ya-Hub platform, Ya-Hub Translations agency, Ya-Hub Digital agency for multilingual copywriting and web design, and Ya-Hub Consulting for market entry services, all integrated and accessible through the platform.
14. How do I import CSV files to the platform’s CRM?
Create an XLS or XLSX file, convert it to CSV using an online tool, and quickly upload your new contacts to the YH.com platform CRM.
15. How do I create templates for documents in the Billing section?
To create templates for documents in the Billing section, navigate to the Templates area within the department. Define the payment types and notes you want to include for invoices, estimates, or purchase orders, then save the template for future use.
16. I have more questions
Please contact our team if you have any further questions. We will be very happy to respond to your queries. Our team is available 24/7/365 for you.